As ya’ll know I didn’t get to do much “Black Friday” shopping on my own as I can’t deal with the crowds and apparently it was much worse than I thought. But I can still take advantage of the offers that don’t all expire on that same day. I still did some shopping on Black Saturday I guess I’ll call it because Toys R Us had their Black Friday deals for Friday and Saturday out here. I knew my Wal-mart as well as most other Wal-Marts price matched, so I took my paper down and got the toys. But this is where it became horrible.
Scene:
I’m nervous as heck just like every time I use coupons. Why? Simple some cashiers are nice about coupons and others aren’t. Some like to hold up the line and beep the machine 100s of times before calling for help. I’ve had both the nice ones and the nasty ones, but only at Wal-Mart, never anywhere else that I shop. Okay, before I even loaded in the toys I asked a manager in the back by them if they were the same as the ad, he said yes and to make sure to show the ladies at the register before they rung it up. I did, but this turned horribly long.
“Hi, do ya’ll price match?”
“We sure do as long as it is exactly the same as the ad.”
My first thought was ugh oh, these were different items (same brand but different colors). I knew the manager in the back said it was fine but maybe now it wasn’t. She insisted on looking for the exact phrase on the box, when she couldn’t find it on any of the 6 boxes she called for help. Yes, there were 6 of the exact same box but different color characters inside. She stayed on the phone for 5-10 minutes (I kid you not). I don’t know if she was talking with customer service or the toy department but they looked it up, finally it came back that these weren’t the same. Okay if you already thought this, as I had told her we could’ve done without the call. I told her I didn’t want them then but I wanted my other items. She rang them up and I left.
Okay, I still wanted the items in the ad, but at this point I was too embarrassed to go back to toys and look. I wanted out of there. I called Wal-Mart back about 15 minutes after I got home. I wanted to know if they had the certain (can’t say name on here as I have a daughter that would know what I was looking for if you get the drift) toy and the homes to go with. The customer service transferred me to toys, but no one was in toys so I got sports since it is the closest department. haha, try explaining to an older gentleman what you are looking for.
He said he’d help but ended up having to call customer service and got the register lady I dealt with and this was the response, “Tell her we don’t sell ANY of the brand here.” (brand was the actual brand name, as in any of it at all) I knew this was a lie as they have an entire section devoted to these items. I understand that I made an error earlier getting possibly the wrong ones, or maybe not the same pictured ones, but to lie and say you don’t sell any, not the homes, dolls, toys, etc is wrong.
I asked to clarify, “You don’t sell any of them at all? Not even the homes?” He replied, “I was told to tell you that.” I thanked him for his time and hung up. I was FURIOUS. but I wasn’t giving up, Target Price Matches too, I just don’t normally go there as it is on the other side of town and Wal-mart is literally down the road. I called them, got a customer service that first answered all my coupon questions and my price matching. She transferred me to toys and a guy went looking and found the items. (there were two) I hurried over with the hubby, poor guy was shopping all over town Thanksgiving week. hehe. 
TARGET is better Than WAL-MART:
I’ve discovered Target is better than Wal-Mart.
1. Employees will ask if you need anything, not Wal-mart they transfer you to someone else or pretend you don’t exist.
2. It doesn’t stink, I don’t know what it is but Wal-mart always has a smell to it.
3. They are kind and understand embarrassment.
I went directly to the customer service to see if they had a spare ad, but they didn’t but the lady behind the desk let me look at her ad. Same as the one I had at home so I went to toys, once there I found the same items that were at Wal-mart and I wasn’t going through what I did earlier. I thought, “Great the guy mistook these for them.”
I found someone to help me, “Joe.” Joe quickly looked at the ad and typed something in to his machine in his hand. He did it twice for me as I wasn’t believing it. “Ma’am the only thing I can find with that phrase are these, you can grab them and take them to customer service. I promise they will either say yes or no but not do what Wal-mart did.” I had explained about the items at first and what Wal-mart did and how I felt bad at first. That’s why he looked it up again.
I happily walked to customer service, out here (not sure if all) you have to go to C.S. to get price matched items. Now I did do a bit of shopping with hubby first and by the time I was done and going to C.S. I find Joe behind the counter. He rung it up and instead of paying 20-40 for these toys I got both for $6 and some change. Woo hoo! He even gave me back the ad in case I wanted to come back later.
From here on out I will only shop at Target, not Wal-mart. I figure the prices are the same, and Target price matches too but they have a friendlier staff. By the way I shop in Lees Summit.
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